Keeping you and
your home safe

Every year we carry out important safety checks, including: 

Tackling anti-social behaviour (ASB)  

We all want to live in safe, peaceful communities. That’s why we regularly visit neighbourhoods to carry out safety checks and inspections. 

Sadly, a small number of customers do get involved in ASB, and this can have a big impact on how you are able to enjoy your home and your community. We take this seriously and have a dedicated team to help. 

In 2024/25: 

• We managed 811 ASB cases and 315 domestic abuse cases 
• We resolved over 98% of them through early action and our strong partnerships with the police, councils and support services.  

You told us we needed to be more flexible and responsive – so we’ve improved our service to make sure we treat each case individually. We’re also introducing a new customer survey for everyone who reports ASB. 

You said reporting ASB and sharing evidence should be simpler. So, we’ve: 

• Improved the information you get when you first contact us 
• Begun to develop a new ASB app to help you record and report issues quickly and easily. 

We’ve also created a Neighbourhood Nuisance Procedure and a noise toolkit to help you deal with noise-related problems. 

Keeping customers safe in our high-rise homes

We have four high-rise buildings (which are buildings that are more than seven storeys high), and we have many special measures in place to keep the people living there safe. Next year, two more high-rise buildings in London will be ready for customers to move in to. 

This year we’ve carried out detailed safety checks to make sure there are clear plans for each building in case of an emergency. It’s all part of our commitment to keep everyone safe and to meet the standards set out in the Building Safety Act. 

We’ve worked closely with customers to make sure they have all the safety information they need to hand. We’ve shared information leaflets, created a dedicated page on the Central and Cecil website, and regularly attend customer meetings to answer their questions. We also run fire drills and safety checks to help everyone stay prepared. 

Your local neighbourhood

We want your local services to feel relevant, joined-up and easy to access. 

In 2024/25 we visited thousands of homes to carry out routine checks and winter wellbeing visits.  

• We carried out over 8,600 neighbourhood inspections   
• We supported  hundreds of customers through the mutual exchange process, which gives customers the option of swapping their home with another social housing tenant. This year there were 401 successful mutual exchange moves
• We carried out nearly 44,000 estate jobs including 32,000 grounds maintenance works and over 5,000 caretaking jobs.
• Tenancy fraud happens when someone uses a property that goes against their tenancy agreement. This might include living in the home without permission or giving false details to get the tenancy. Although we don’t measure tenancy fraud, lots of the work we do helps prevent and detect it.